Sales & Customer Service Manager (m/f/d) – full- or part-time

Munich, Germany

You are obsessed with fashion? Fall for luxury brands and have a good eye for the latest trends?

SACLÀB is the marketplace for waiting-list collectables and second-hand bags from Hermès, Chanel, Dior and more. We have an exciting opportunity to join our growing sales team in Munich with one common goal in mind: striving for a faster growth and expanding the prominence of SACLÀB among luxury clients. 

We are looking for a hard-working and self-motivated individual with exceptional social skills who can read our customer’s wishes with a blink of an eye.

Specific duties & responsibilities will include but are not limited to:

Business development

• Provide pre sale and post sale support to the customers
• Working closely with the business getter, consignment department and customer strategy to develop future business opportunities and long term customer satisfaction

Customer service

• Managing requests coming on to our CRM, chatbot, email or social channels
• Conducting private client sales and handovers
• Updating, cultivating and arranging customer wishes
• Encouraging growth through customer satisfaction surveys
• Maintain record of sales channels and coordinate with finance department
• Maintaining customer wishes, stock, sales figures in data sheets
• Conducting handbag authenticity checks

Collaboration

• Being involved in a collaborative sales-process 
• Ability to constantly share customer needs with commission team and vice versa
• Iterating on anything and everything to make incremental improvement in a test-and-learn approach

General Administration and Office Support

• Provide full office administrative support for the team such as but not limited to receiving customers, shipping and office care
• Liaise with Finance department and provide finance and accounting support

That’s You:

• Bachelor’s degree with at least 3 years of luxury retail experience involving client facing.
• Excellent communication and interpersonal skills, including superior written and spoken English (German is a plus).
• Well connected and networked in the targeted geographic market. Excellent client services.
• Ability to work with discretion when dealing with highly confidential information.
• Ability to remain calm in stressful situations and work effectively in fast paced and time-sensitive situations.
• Process and goal driven with superior organizational skills.
• Strong follow up skills and attention to detail.
• Ability to work independently as well as part of the team.
• Computer literate ( Email, Excel, Word and PowerPoint).
• Experience in CRM software such as Hubspot is an advantage Opportunity

Your Opportunity:

• Being part of the growth of Europe’s only marketplace for 2nd hand luxury bags
• Beautiful office in the heart of Munich
• Gym abo
• Space and possibility to internal processes and bringing in expertise & ideas
• Gaining an attractive job profile, career chances in Luxury Market
• Inclusive, open-minded and great teams in Munich and Amsterdam

For this position feel free to apply with your CV, work references and cover letter to Maxine Röhm: careers@saclab.com

About SACLÀB:

SACLÀB is the marketplace for pre-loved top-tier leather handbags. We focus on sourcing new, difficult-to-find and waiting-list designer handbags, restoring those with signs of a former life and offering unique customisations on classic styles.

By finding new owners for these works of art – crafted to stand the test of time – we hope to leave a positive mark on the world of fashion.

SACLÀB was founded in 2018 by siblings Alexandra and Jan-Oliver Stueck. Today it has offices in Amsterdam and Munich and customers in more than 20 countries.